At VELDIRA, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully packed to ensure your jewellery reaches you safely.

Free Delivery on Every Order

We offer free delivery across India on every order.

There is no minimum order value and no additional shipping charge for delivery within India.

Shipping Timeline

• Orders are usually processed and dispatched within 24–48 hours after payment confirmation.
• During public holidays, festivals, or periods of high order volume, dispatch may take up to 72 hours.
• Once shipped, orders are generally delivered within 3–7 business days, depending on your delivery location.

Please note that these timelines are estimates and may vary depending on courier operations, delivery location, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS and/or email, allowing you to track your shipment.

You can also contact our support team if you need assistance with your order or tracking information.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Public holidays or festive seasons
• Extreme weather conditions or natural disasters
• Courier or logistics partner delays
• Government restrictions or local disruptions
• Incorrect or incomplete shipping address
• Incorrect mobile number or customer unavailability during delivery

VELDIRA is not responsible for delays caused by circumstances beyond our reasonable control.

Customer Responsibility

Customers are requested to provide a complete and accurate shipping address along with a valid mobile number while placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact details, or repeated failure to accept delivery, additional charges may apply for re-shipping, if applicable.

Secure Packaging

Every VELDIRA order is packed with care using protective packaging to help ensure your jewellery reaches you safely.

If your package appears damaged, tampered with, or opened at the time of delivery, please do not accept the package and contact our customer support team immediately.

Unboxing Video

For issues related to missing, damaged, or incorrect products, customers are requested to record a continuous 360° unboxing video while opening the package.

This video may be required to help us verify and resolve your claim.

Order Verification & Cancellation

VELDIRA reserves the right to verify order details before dispatch.

Our team may contact you to confirm your shipping address, contact information, or order details.

If we are unable to verify the required information or identify suspicious activity, VELDIRA reserves the right to hold or cancel the order.

Need Help?

If you have any questions regarding your order or delivery, please contact our customer support team. We are always happy to assist you.