Privacy policy

At Veldira, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or purchase our products.

By using the Veldira website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing & Shipping Address
• Account Information (if you create an account)

Order Information

• Products Purchased
• Order History
• Delivery Preferences
• Return & Refund Requests

Payment Information

All payments are securely processed through trusted payment gateways. Veldira does not store your debit card, credit card, CVV, UPI PIN, net banking credentials, or other sensitive payment details.

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

Your information helps us provide a better shopping experience.

We may use your information to:

• Process and deliver your orders
• Verify transactions and prevent fraud
• Provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Improve our website, products, and services
• Personalize your shopping experience
• Inform you about new collections, offers, and promotions (only where permitted)
• Comply with legal and regulatory obligations

3. Sharing Your Information

Your privacy is important to us.

Veldira does not sell, rent, or trade your personal information to third parties.

We may share limited information only with trusted service providers, including:

• Shipping and logistics partners
• Payment gateway providers
• Technology and website service providers
• Government authorities when required by applicable law

These partners receive only the information necessary to perform their services and are expected to protect your data.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behaviour
• Enhance website security
• Provide a smoother shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Data Security

Protecting your information is one of our priorities.

We use appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure.

While we follow industry-standard security practices, no online system can guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal information
• Update or correct your account details
• Request deletion of your personal information (subject to legal obligations)
• Unsubscribe from marketing emails or promotional communications
• Contact us regarding any privacy-related concerns

7. Third-Party Websites

Our website may contain links to third-party websites or services. Veldira is not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before sharing your information.

8. Children's Privacy

Veldira does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, appropriate steps will be taken to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page along with the revised Effective Date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Email: official.veldira@gmail.com

Address: Surat, Gujarat, India.